Thursday, December 27, 2012

Adventures in Retail: I Want To Buy A Sorbet Maker, Sears Keeps Hanging Up On Me.

From Consumerist: We have a hypothesis here at Consumerist. The Sears Holdings Corporation is no longer a retailer, but is only an anti-capitalist prank on a global scale. How else can you explain a company that has a global retail presence, yet seems determined not to sell anything? The latest chapter in this saga comes from Kelly, who wanted to buy a small kitchen appliance that turns frozen fruit into delicious sorbets. Sears, perhaps with a hangover and in desperate need of some personal space after spending the holidays with its more crass cousin Kmart, keeps hanging up on Kelly every time she calls to see whether the item is in stock. She’s taking the hint now.

In my search to purchase a nifty kitchen device that turns frozen fruit instantly into a sorbet/puree called the Yonana, I’ve come to learn that Sears has the best deal on these devices, at $29.99. When using the online portal, I quickly learned that they were sold out of the devices. Attempting to call my nearby Sears store, at [redacted], yielded no better results, but for a different reason. I’ve attempted to contact them no less than 4 times today…..

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