The 15 Most Disliked Companies In America

BusinessInsider reports that the most disliked companies in America once again include airlines, utilities and banks, according to the latest cycle of ratings from the American Customer Satisfaction Index.  The biggest gainers this year include Pepco rebounding 28% after a significant infrastructure overhaul; and Delta rising 16% after working the kinks out of the Northwest merger. The biggest losers include Northeast Utilities and Long Island Power Authority which plunged after power outages during massive storms.

 #5 United Airlines: Rated 62/100. The worst big airline.

It's no surprise that United Airlines has been dubbed the "the worst airline in America." In March, the carrier generated an unusually high amount of aggravation after a computer switchover following the airline's merger with Continental caused widespread flight delays...

 

#4 Comcast (Television service): Rated 61/100. The second-worst TV service.

Ever-unpopular media conglomerate Comcast has been blasted for early withdrawals, faulty equipment and unprofessional service technicians. One customer complained that a repairman lied about arriving 15 minutes late, another said a Comcast employee left equipment, including plastic wires and clips, all over his front lawn...

#3 Charter Communications: Rated 59/100. The worst TV company.

Poor customer service and unfair billing practices are common complaints about the fourth-largest cable company in the country...

#2 Northeast Utilities: Rated 59/100. 16-point decline from last year.

The company's reputation was severely damaged after two major storms at the end of 2011 caused massive power outages...

#1 Long Island Power Authority: Rated 58/100. Seven point decline from last year.

The Long Island Power Authority is currently ranked the lowest in the energy utilities sector. The score plunged 11 percent in April alone.  Common complaints include rate hikes and overbilling mistakes linked to listing homes as commercial instead of residential. Hurricane Irene also led to widespread outages last August...

Read all about the rest at http://www.businessinsider.com/the-most-hated-companies-in-america-2012-6